Kaavala

Agreement to Terms

Welcome to Kaavala. These Terms of Service ("Terms") govern your use of the Kaavala mobile application ("App") operated by Forward Alpha ("we," "us," or "our").

By downloading, installing, or using Kaavala, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the App.

Last Updated: January 2025

Description of Service

Kaavala is a personal safety application that provides:

• SOS emergency alert system
• Live location sharing with trusted contacts
• Volunteer escort request services
• Harassment incident reporting
• Evidence recording capabilities

Eligibility

To use Kaavala, you must:

• Be at least 13 years of age
• Have the legal capacity to enter into these Terms
• Provide accurate and complete registration information
• Have a valid phone number for verification

If you are under 18, you represent that you have your parent or guardian's permission to use the App.

Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your account credentials secure
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Acceptable Use

You agree to use Kaavala only for lawful purposes. You must NOT:

• Trigger false SOS alerts or make fake emergency reports
• Use the App to harass, threaten, or harm others
• Impersonate another person or entity
• Provide false information about incidents or emergencies
• Interfere with or disrupt the App's functionality
• Attempt to gain unauthorized access to the App or its systems
• Use the App for any illegal or fraudulent activity
• Misuse the volunteer escort service
• Share inappropriate or illegal content through the App

Volunteer Services

Kaavala connects users with volunteer escorts who have undergone KYC verification. However:

• Volunteers are independent individuals, not our employees
• We do not guarantee volunteer availability at all times
• We conduct verification but cannot guarantee volunteer behavior
• Users should exercise their own judgment when accepting escort assistance
• Both users and volunteers must treat each other with respect

Volunteer Responsibilities

If you register as a volunteer, you additionally agree to:

• Complete identity verification (KYC) truthfully
• Respond to alerts only when able to provide genuine assistance
• Behave professionally and respectfully at all times
• Not request or accept payment from users
• Report any concerning behavior through proper channels

Location Services

Kaavala requires access to your device's location services to function properly. By using location-based features, you consent to:

• Collection of your location data when features are active
• Sharing your location with emergency contacts during SOS events
• Sharing your location with volunteers during escort services

You can disable location services at any time through your device settings, but this will limit the App's functionality.

Content and Evidence

The App allows you to record audio, video, and photos during emergencies. You are solely responsible for any content you create and share through the App. You agree that:

• You will only record content where legally permitted
• You will not record or share content that violates others' privacy rights
• Evidence recorded through the App may be used by you for legal purposes
• We may access evidence data if required by law or to investigate violations

Intellectual Property

The App, including its design, features, content, and trademarks, is owned by Forward Alpha and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.

You may not:

• Copy, modify, or distribute the App
• Reverse engineer or decompile the App
• Remove any proprietary notices from the App
• Use our trademarks without written permission

Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT:

• The App will be uninterrupted, secure, or error-free
• SOS alerts will always be delivered successfully
• Volunteers will always be available or respond
• Location data will always be accurate
• The App will meet your specific requirements

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FORWARD ALPHA SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, or consequential damages
• Loss of data, profits, or business opportunities
• Personal injury or property damage resulting from your use of the App
• Actions or inactions of volunteers or other users
• Failure of emergency alerts to be delivered or received
• Technical failures, network issues, or service interruptions

Our total liability for any claims shall not exceed the amount you paid to use the App in the past 12 months.

Indemnification

You agree to indemnify, defend, and hold harmless Forward Alpha, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the App
• Your violation of these Terms
• Your violation of any third-party rights
• Content you create or share through the App

Termination

We may suspend or terminate your access to the App at any time, without notice, for any reason, including:

• Violation of these Terms
• False SOS alerts or fraudulent activity
• Harassment of other users or volunteers
• Any behavior that endangers others or the community

You may delete your account at any time through the App settings. Upon termination, your right to use the App ceases immediately.

Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes through the App or via email. Your continued use of the App after changes constitutes acceptance of the modified Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of [Your City], India.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Forward Alpha regarding your use of the App.

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